PRIVACY POLICY

ART COBBLER is committed to protecting your privacy and personal data, having prepared and adopted this Privacy Policy and the practices described here. The Privacy Policy explains how your personal data is collected and processed, so we advise you to read it to find out under what terms and conditions your personal data is collected and used.

It is our commitment to only collect, store, process, transmit or delete your personal data with transparency and that is essential to provide you with the best services. Whenever your personal data is collected, stored, processed, transmitted or deleted by other entities, we demand the same level of privacy and security.

The collection and processing of personal data was designed to be in accordance with Law no. 58/2019, of August 8, and Regulation no. 2016/679/EU of the European Parliament and of the Council, of April 27 , relating to the protection of natural persons with regard to the processing of personal data and the free movement of such data.

ART COBBLER may, unilaterally and at any time, change, modify, add or rectify this Privacy Policy. However, any and all changes to this Privacy Policy will always be announced, via message, when the User accesses the website.

By accessing and using this website, accessing its content and/or our services, the User freely and expressly accepts and consents, through an unequivocal positive act, that their personal data, requested or optionally provided by them, be collected and processed by ART COBBLER under the terms set out here.

The use of this page assumes that Users know and accept the terms and conditions of this Privacy Policy.

Please note that whenever the term “Personal Data” is used in this Privacy Policy, it means the set of information that relates to you and that allows us to identify you, directly or indirectly. Your personal data may include, for example, your name, your tax identification number (TIN), your contacts (physical and electronic), your transactions and your interactions with us.

We may also receive your personal data from other companies, particularly when they collect, process or store it within the scope of a service provision contract.

WHAT PERSONAL DATA CAN BE COLLECTED?

ART COBBLER may collect the following personal data whenever the User proceeds/uses:

  1. Registration on the website – name, address, telephone, email and date of birth;
  2. Ordering products – name, email, address, tax identification number (TIN) and purchase details;
  3. Home delivery – name, address, postcode and telephone number.
  4. After-sales service – name, address, zip code, telephone number, email, purchase details and item warranty;
  5. Contact with Customer Care – name, telephone number and email.

These personal data processing operations are an essential tool for your satisfaction and for ART COBBLER's activity and are carried out in accordance with applicable legislation and best practices.

Your personal data will not be reused for purposes other than those identified below or that have no relation to those purposes for which they were initially collected.

HOW DO WE COLLECT YOUR PERSONAL DATA?

We collect your personal data through the forms on the website, and the communication it makes with your equipment and email messages you send to us.

Your personal data is collected through your equipment as follows:

  1. Subscription to the newsletter;
  2. Browser used;
  3. Cookies;
  4. IP adress;
  5. User Data.

WHAT ARE COOKIES AND WHAT ARE THEY USED FOR?

Cookies are small information files sent to your computer or mobile device when you visit websites, which improve Users' performance and browsing experience, making it possible to store and retrieve information about their browsing habits in order to personalize browsing. according to your preferences.

ART COBBLER will store cookies on your device to personalize and make browsing as easy as possible, but also for troubleshooting, statistics, quality assurance, and to monitor system security.

With the exception of cookies specifically necessary for the performance of the website, the storage of other cookies will always depend on the User's acceptance and consent, and this consent can be withdrawn at any time through specific browser tools.

To find out more about the cookies we use, you should consult our “ Cookies Policy ”.

FOR WHAT PURPOSES CAN MY PERSONAL DATA BE USED?

ART COBBLER uses your personal data for the following purposes:

  1. Registration, login and password recovery on the website;
  2. Marketing/Direct Marketing – to inform you about news and offers that may be of interest to you;
  3. Transaction management – ​​for issuing invoices for the acquisition of goods;
  4. Deliveries – so we can deliver your purchases to your home;
  5. Customer Support Contacts – so that we can provide you with support service, before, during and after the sale;
  6. Guarantees and after-sales support – to allow you to access repair services for the products you purchased with warranty and to be able to repair or replace them.

HOW LONG ARE MY PERSONAL DATA KEPT?

ART COBBLER retains your personal data only for the period necessary to fulfill its intended purpose and the provisions of the law.

Therefore, to comply with the legal obligations imposed on ART COBBLER regarding the period of retention of personal data and taking into account the purposes for which they are intended, the following deadlines will be observed:

  1. For registration, login, password recovery and orders – 2 years after last access;
  2. For billing purposes – 10 years after the order date;
  3. To receive and analyze your opinions, send newsletters or other publications that you have requested and/or that may be of interest to you – 1 year after the respective communication/request;
  4. To analyze and respond to your messages, customer support and information requests – 1 year after receipt of the request;
  5. For the operation and management of this website, maintenance of a record of your contact details and commercial purposes - 2 years after the last access;
  6. For fraud prevention and security of information systems, adaptation, improvement and modification of services, in particular, by identifying usage trends, or, to determine the effectiveness of promotional campaigns - 2 years after the last access.

Once the maximum retention period has been reached, your personal data will be anonymized or destroyed/eliminated in a secure manner. Without prejudice, when the maximum retention period defined above ends, we will send you a notification with the option of asking us to retain your personal data for an additional period, thus preventing it from being deleted. If you request the retention of your personal data for an additional period, a new retention period will be applied with a duration corresponding to that pre-defined for the processing purposes in question.

CAN MY PERSONAL DATA BE COMMUNICATED TO THIRD PARTIES?

ART COBBLER may use third parties to provide certain services, in terms of maintenance, hosting and technical support for the website, marketing, billing or payment and transport management, and these may have access to some personal data, namely data necessary for the contractual purposes.

ART COBBLER ensures that the entities that have access to the data are credible and offer high guarantees of protection, with no data being transmitted to them beyond what is necessary to provide the contracted service, however, ART COBBLER remains responsible for the personal data made available.

Service providers may process User data exclusively for the purposes established by ART COBBLER, complying with legal standards on personal data protection, information security and other applicable standards. ART COBBLER only provides, in any case, the personal data necessary to provide the service in question.

ART COBBLER may also transmit data to judicial, judicial, administrative authorities, criminal police authorities and criminal police bodies within the scope of investigations, inquiries, judicial and/or administrative proceedings or of a contra-order nature, provided that it is duly ordered to do so. by an entity competent in this regard.

ART COBBLER may not sell or transfer, for any reason, your personal data to third parties, with the exception of the possibility of sharing them in the cases identified in this Privacy Policy and for the purposes intended therein.

HOW ARE MY PERSONAL DATA PROTECTED?

Your personal data is safeguarded/protected through the adoption of various security measures, of a technical and organizational nature, which guarantee restricted access to them only to those who need them, for the purposes indicated above and in accordance with the rules created for this purpose.

ART COBBLER makes every effort to ensure that the storage and transfer of your personal data occurs only in a secure manner, implementing mechanisms on this website that guarantee the integrity and inviolability of your personal data, permanently monitoring information systems, with the objective of preventing, detecting and preventing the misuse of your personal data, and redundancy of equipment for storing, processing and communicating personal data.

To protect your personal data, we only use storage and hosting service providers that offer us adequate and documented security measures, namely, guarantees that your personal data is stored on servers maintained in controlled environments and with limited/restricted access.

When required by law, we may have to disclose your personal data to authorities or third parties, in which case our control over how your personal data is protected is limited.

Although we take the care and precautions we deem appropriate to protect the personal data you provide and collect, you must be aware that no security system is impenetrable.

We warn that, despite our efforts, the Internet may not be a safe place for communication, and the information transmitted may be illicitly intercepted by third parties. Therefore, we cannot absolutely guarantee the security and authenticity of the information sent to us in this way. By using this website and entering information on it, you accept that you do so in accordance with your express wishes and assuming the corresponding risk, without prejudice to all measures adopted to protect your personal data.

THIRD PARTY WEBSITES

This website may contain links to other web pages (e.g. social networks), which may collect and process your personal data. This processing is the sole responsibility of the owners of these websites, and CARLOS SANTOS does not have any responsibility for their policies and/or practices.

DATA TRANSFERS OUTSIDE THE EUROPEAN UNION

If data transfers to third countries that do not belong to the European Union may occur, CARLOS SANTOS will comply with legal rules, maintaining the same level of protection guarantee.

RIGHT TO ACCESS, RECTIFICATION, CORRECTION AND OPPOSITION

Under legal terms, the data subject has the right to request from the controller access to personal data concerning him or her, as well as its rectification or erasure. The data subject also has the right to demand, in certain circumstances, the limitation of the processing of personal data, as well as to oppose the processing of the same and its portability to third parties.

The data subject also has the right to withdraw or change, at any time, the consent given to their processing, without compromising the lawfulness of the processing carried out based on the consent previously given.

The exercise of these rights is excepted when your personal data is used to safeguard the public interest, namely in cases of detection and prevention of crimes, taking into account the current legal framework.

To exercise your personal data protection rights or whenever you have any questions about our use of personal data, contact us via email geral@artcobbler.pt.

CLAIMS

If you are dissatisfied with the way we use your personal data or with our response to your request to exercise your rights, you can lodge a complaint with the National Data Protection Commission, located at Av. D. Carlos I, no. 134 - 1º, 1200-651 Lisboa, tel: +351 213 928 400 (Call to the national fixed network), fax: +351 213 976 832, e-mail: geral@cnpd.pt.